Privacy Policy

CasinoConvo (referred to as “we”, “us”, or “our”) operates the website located at casinoconvo.com. This Privacy Policy sets out how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website and platform, you consent to the collection and use of your personal information as described in this policy. If you do not agree with this policy, please do not use our services.

1. Who We Are

CasinoConvo is a social entertainment platform operated by CasinoConvo Pty Ltd, registered in Victoria, Australia. Our registered business address is 360 Collins Street, Melbourne VIC 3000, Australia. You can contact our Privacy Officer at [email protected] or by telephone on +61 3 9274 6815.

2. Information We Collect

We collect personal information that you voluntarily provide to us and information that is automatically collected when you use our platform.

2.1 Information You Provide

• Contact details submitted via our contact form, including your name and email address
• Age verification confirmation (we do not store specific date of birth data beyond the 18+ confirmation)
• Any correspondence or feedback you send to us

2.2 Automatically Collected Information

• IP address and approximate geographic location (country and city level)
• Browser type, version, and operating system
• Device type and screen resolution
• Pages visited, time spent on each page, and referral source
• Game activity data stored in your browser’s local storage (virtual coin balance, game history)
• Cookie identifiers — see our Cookie Policy for full details

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To operate, maintain, and improve the CasinoConvo platform and its games
• To respond to enquiries submitted through our contact form
• To monitor platform usage and identify technical issues
• To analyse user behaviour in aggregate to improve game design and user experience
• To comply with our legal obligations under Australian law, including age verification requirements
• To detect and prevent fraudulent or abusive access to our platform
• To send service-related communications where you have provided a contact email

We do not use your personal information for direct marketing purposes without your explicit prior consent.

4. Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties. We may disclose your information to:

• Service providers: Third-party companies that assist us in operating our website, including hosting providers (servers located in Australia and the AWS Sydney region), analytics services (Google Analytics 4, with IP anonymisation enabled), and customer support tools
• Legal authorities: If we are required by law, court order, or other legal process to disclose information, we will comply with such requirements
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the receiving party agreeing to honour this Privacy Policy

5. Overseas Disclosure

Some of our service providers are located overseas, including in the United States (Google LLC for analytics). Where personal information is transferred overseas, we take reasonable steps to ensure that the receiving party handles your information consistently with the Australian Privacy Principles. By using our platform, you consent to this potential overseas disclosure.

6. Data Security

We implement reasonable technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include HTTPS encryption for all data in transit, access controls, and regular security reviews.

However, no data transmission over the internet is entirely secure. While we strive to protect your personal information, we cannot guarantee absolute security. You use our platform at your own risk.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected or as required by applicable law. Contact form submissions are retained for a maximum of 24 months. Analytical data is retained in anonymised or aggregated form for up to 26 months.

8. Cookies

We use cookies and similar tracking technologies to operate and improve our platform. For detailed information about the cookies we use and how you can manage your preferences, please read our Cookie Policy.

9. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth), you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate, incomplete, or out-of-date personal information
• Make a complaint about our handling of your personal information

To exercise any of these rights, contact our Privacy Officer at [email protected]. We will respond to your request within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Children’s Privacy

CasinoConvo is intended for users aged 18 years and over. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected personal information from a minor, we will delete that information promptly. If you believe a minor has provided us with personal information, please contact us immediately.

11. Third-Party Links

Our platform may contain links to third-party websites, including responsible gaming resources and government organisations. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated date at the top of this page will indicate when the most recent revision was made. We encourage you to review this policy periodically. Continued use of our platform following any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or our handling of your personal information, please contact us:

• Privacy Officer, CasinoConvo Pty Ltd
• 360 Collins Street, Melbourne VIC 3000, Australia
• Email: [email protected]
• Phone: +61 3 9274 6815